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Reseller Feature: eNable Business Solutions
 1. Where are you located?
Cumming, Georgia (a northern suburb of Atlanta)
2. How/where did you first hear about TalkSwitch?
I was looking for a new phone system on behalf of one of my customers. In the process, I found TalkSwitch via a web search.
3. What attracted you to TalkSwitch?
Low price and ease of use. My typical customer is a small organization without a great deal of money to spend, and they want something that will allow them to be self-sufficient. One of TalkSwitch's competitors proudly advertises that their product is not customer-installable. I would not sell a product to a customer that was too difficult for them to install themselves.
4. What makes TalkSwitch an attractive product for your customers?
As I mentioned, it is affordable, easy to use and feature-rich at the same time. One particular feature that was attractive to my customers was the ability to have DID service via a VoIP line. My first customer only had 4 employees, but wanted DID for each user. To achieve this with a traditional PBX would require a T-1 and expensive hardware, but not with TalkSwitch.
5. What kind of feedback have you received from your customers about TalkSwitch?
They are impressed by how comprehensive the solution is for the price. One customer spent $15,000 a few years ago on his last PC-based system with similar capabilities. With TalkSwitch, he spent less than $2,000. My customers are also excited about using services like Business Office from NexVortex, which allows for unlimited simultaneous inbound calls. This service, when combined with TalkSwitch will prevent their customers from ever getting a busy signal.
eNable Business Solutions
Robert Covington
(678) 341-3630
rcovington@enablebusol.com
http://www.enablebusol.com
Click here to check out the spotlight on our Facebook group page.
Category: TalkSwitch Features
Posted by: Michael Doyon on Monday, August 18, 2008
Comments: 0
Swing into Summer Contest Winners Share Insights
In our Swing into Summer Contest, we asked customers how TalkSwitch helped them stay connected whether on the road, in a hotel room, or on the golf course. Below are the answers from two of the winners:
"To offer support 24 hours a day, 365 days a year has never been so important. We use the remote IP extensions for just that! TalkSwitch gives us the flexibility to run our business, at the office or on the road. TalkSwitch is a perfect match with soft phones for my staff who use laptops, allowing them to connect anytime, anywhere."
- Patrick Hanf, Trail Blazer Campaign Services, Inc.
Trail Blazer Campaign Services makes software that manages the database needs of political campaigns, PACs and non-profit organizations. Trail Blazer began its operations in 2002. Over the years it has helped campaigns and non-profits to better manage and stay connected with their donor bases. Trail Blazer provides unparalleled support for its product 24/7. Visit www.trailblz.com for more information.
 "We are a small business and we get anywhere between 50 and 70 calls per day. When we answer the phone, we spend anywhere between 15 and 20 minutes per call with our customers. We wanted to hire someone to answer the phones, but this person couldn't commute to our office on a daily basis. So, we decided to buy an IP phone and upgrade our TalkSwitch to allow an external extension to be hooked up. It's been working perfectly, and it is totally seamless to our customers. We are very happy with TalkSwitch!"
- Claudio Superville, Mad Science of Long Island
We are the world's leading provider of science enrichment for children. For more than two decades, we have sparked imaginative learning with our unique brand of engaging and educational live programs and activities. Visit www.madscience.org for more information.
Click here to check out the contest winners on our Facebook group page, and stay tuned for more contests from TalkSwitch.
Category: Tips and Tricks
Posted by: Michael Doyon on Thursday, August 07, 2008
Comments: 0
Reseller Feature: InfinIT Services
 1. Where are you located?
Ste-Thérèse, Québec (North shore of Montréal).
2. How/where did you first hear about TalkSwitch?
I heard about TalkSwitch before I left Imeco Telecom (TalkSwitch distributor) where I worked as major account representative for the province of Québec.
3. What attracted you to TalkSwitch?
I have worked for manufacturer reps, distributors and manufacturers for several years and have seen many VoIP telephone systems that promised a lot, but delivered very little. If it did deliver, it was done in a poor manner. TalkSwitch is the first VoIP (hybrid) solution I have seen that not only promises great features, but delivers on those promises. It is all done in a very elegant way and is priced very well. I also like the fact that TalkSwitch is a Canadian company that treats the small guy like a large account, pre/post sales and technical support is second to none.
4. What makes TalkSwitch an attractive product for your customers?
There is nothing else in the market that fits the targeted space with the features TalkSwitch offers and at a price that makes sense. Clients only had a choice of 2-line phones at $200, or a $7,000 beast that does not fit the budget; with Talkswitch they get everything they need (and more) for the right price. Another major feature is French language support; many of my customers are French and it is great to be able to tell them TalkSwitch is 100% bilingual.
5. What kind of feedback have you received from your customers about TalkSwitch?
Many customers are pleased with the ease of use and the familiarity of controls for many features. Several of my clients love the cell phone as remote extension feature; being able to transfer calls back to the office from their cell phone is fantastic.
InfinIT Services
André Laurence
(450) 508-4880 x 111
http://www.infinITservices.ca
alaurence@infinITservices.ca
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Category: TalkSwitch Features
Posted by: Michael Doyon on Tuesday, August 05, 2008
Comments: 0
Radio TalkSwitch: Episode 6
 In our latest episode, VP Sales Tim Welch talks about how easy it is to set up and configure a TalkSwitch IP phone, and shares some tips on getting the most out of your system.
Click here to listen.
Category: Tips and Tricks
Posted by: Michael Doyon on Wednesday, July 23, 2008
Comments: 0
Reseller Feature: centrexIT
 1. Where are you located?
We are located in San Diego, California.
2. How/where did you first hear about TalkSwitch?
We first heard about TalkSwitch from an Avaya reseller in Florida.
3. What attracted you to TalkSwitch?
We currently resell, support and install Inter-Tel and ShoreTel phone systems. TalkSwitch was so attractive because it comes built-in with most of the same features that Inter-Tel and ShoreTel systems have, but at a fraction of the cost. I knew that we had to review the TalkSwitch product right away. Now that we are a TalkSwitch reseller, it's turned into a win-win for my company and our clients. We are able to resell and support another quality product (TalkSwitch), and our clients add lots of advanced features to their phone system without increasing their budget.
4. What makes TalkSwitch an attractive product for your customers?
Unlike the other phone systems that we sell, TalkSwitch was designed for small companies, and can be scaled up for larger companies. We used to take a phone system that is designed for a large company, and scale it down for smaller companies. The problem with that is that they are still paying more for the core of the larger system. With TalkSwitch, we are able to offer the same large system features, as well as the benefits of VoIP to small business who couldn't otherwise afford them.
5. What kind of feedback have you received from your customers about TalkSwitch?
Nothing except for positive feedback. After all of our installs, we provide a free training session for the users, which usually answers most of their questions. The users are typically upgrading from some sort of Avaya or NEC system that only has basic voicemail. At first, some users are very excited by all of the new features (voicemail to e-mail, Attendant Console software, call forwarding and bridging, etc) and some users don't think that they will ever use them. Within a few months, all of the users are happily using the new features, and can't remember how their business ever functioned without them. The best way for us to close a new TalkSwitch deal is to a) give them an on-site, in-person demo of the system and b) have them talk to one of our many satisfied TalkSwitch clients.
centrexIT
(619) 651-8700
www.centrexIT.com
erockwell@centrexIT.com
Click here to check out the spotlight on our Facebook group page.
Category: TalkSwitch Features
Posted by: Michael Doyon on Monday, July 21, 2008
Comments: 0
Facebook Group Member Offers Up Tips and Tricks
 Congratulations to Michael Breines of Accessory Genie for winning our Facebook Discussion Board Contest. Accessory Genie sells batteries, laptop bags, chargers, power adapters, and iPod and mp3 player accessories for up to 30 to 40 per cent less. Last month, Michael's intuitive tips and tricks won him a copy of our Attendant Console software program. The software gives you the power to see and control your calls right on your PC.
Here are Michael's tips and tricks for using TalkSwitch:
Issue: We have several voicemail boxes configured to have announcement only. Customers hear an announcement and can dial "0" to speak with someone or hang up. There were not enough general voicemail boxes to support our numerous announcements.
Solution: We decided to utilize extensions to add announcements. We created a remote extension with a bogus phone number. We uploaded the announcement to the voicemail box for that remote extension. Since the remote extension only appears in the auto attendant and isn't in any call cascades, it works like any other general mailbox.
Issue: We were unable to keep callers on hold if no one answered their call. The auto attendant transfers a caller to a ring group called "support." Our call cascade rules say that if there is no answer in 9 rings, keep ringing. In the TalkSwitch rules, if no one picks up after 9 rings, regardless of the keep ringing option, the callers gets dropped. We needed to find a way to have our callers remain on hold if there was no answer.
Solution: We amended the call cascade to say, "After 9 rings, go to an auto attendant." We named that attendant "no answer." In that auto attendant, the caller has the choice to dial 2 and leave a message or continue holding for support. If no option is selected, the caller is sent back to the support ring group. In the office, we hear a ring every minute or so to indicate someone is holding for support and the caller remains on hold. It has proven to be a nice workaround to queue callers while agents are technically available but not able to pick up the ringing phone. Now they're able to finish working on e-mail and then grab the caller (without turning on and off the DND option throughout the day).
Check out Accessory Genie for your electronic accessories, and stay tuned for more contests on our Facebook group page.
Category: Tips and Tricks
Posted by: Michael Doyon on Thursday, July 17, 2008
Comments: 0
Save Big Time with TalkSwitch
 It's that time of year again. The weather's hot, the drinks are cold, and our biggest sale ever is sizzling. Save up to $800 with TalkSwitch Power Packs.
It's the best price ever to get started with a complete TalkSwitch system, expand your existing system or upgrade to VoIP. See the details.
This offer is available from TalkSwitch authorized resellers, or directly from us. But hurry, sale ends August 31st.
Category: TalkSwitch Features
Posted by: Michael Doyon on Tuesday, July 15, 2008
Comments: 0
Reseller Feature: Selkowitz Technology
 1. Where are you located?
Bellevue, Washington (a Seattle suburb, also in the backyard of a certain Redmond technology company with their own phone system).
2. How/where did you first hear about TalkSwitch?
I first read about TalkSwitch about three years ago, when I started looking at phone systems options for my company. It took me at least a year to finally circle back around and purchase one. I thought hosted VoIP and computer-based telephony was the future and would be less expensive. What I found was hosted VoIP didn't work reliably and cost quite a lot. Computed-based telephony was difficult to install and manage - and had a higher cost of entry. So I circled back and picked up a 244vs for my company, loved it, then starting selling them to my customers.
3. What attracted you to TalkSwitch?
The feature set and total cost of ownership were very compelling. It has the best aspects of modern telecommunications systems (voicemail to e-mail, easy management interface, IP extensions, etc) while keeping the lowest TCO of any solution I reviewed.
4. What makes TalkSwitch an attractive product for your customers?
In general value is something customers really appreciate right now. When a customer can save thousands and still get what they need from a well established and respected product, they really appreciate it. Also external IP extensions are becoming increasingly popular with high gas prices as it makes telecommuting practical for even small businesses.
5. What kind of feedback have you received from your customers about TalkSwitch?
What surprises anyone who's dealt with phone systems over the years is how easy the system is to manage. TalkSwitch's point and click interface is a far cry from the old days of punching numbers into the admin phone usually tucked away in a closet. Customers feel empowered by knowing how to handle small things themselves and like that we don't need to get involved for every change.
Selkowitz Technology
(425) 890-3421
www.selkowitz.com
kevin@selkowitz.com
Click here to check out the spotlight on our Facebook group page.
Category: TalkSwitch Features
Posted by: Michael Doyon on Tuesday, July 08, 2008
Comments: 0
TalkSwitch Takes its Show on the Road - to Australia
 TalkSwitch just concluded a wildly successful tour of Australia, where the company was one of the standout exhibitors at the CeBIT show in Sydney. The TalkSwitch booth drew tremendous traffic throughout the show, becoming a must-visit destination for the reseller and end-user attendees.
Click here to see TalkSwitch VP of International Business Development, Michael Sellwood, speak about the benefits of TalkSwitch for small businesses in the region.
Category: Business News
Posted by: Michael Doyon on Monday, July 07, 2008
Comments: 0
Radio TalkSwitch: Episode 5
Concerned about your TalkSwitch IP phones during a power failure? Listen in to our latest episode where VP Sales Tim Welch clarifies what you need to know about network and Ethernet connections and how to keep them going in the event of a power failure.
Click here to listen.
Category: Tips and Tricks
Posted by: Michael Doyon on Monday, June 30, 2008
Comments: 1
Radio TalkSwitch: Episode 4
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